Standard Offerings
OMS offers the following standard consulting services. OMS can also provide a custom service where customers identify their needs and the final deliverables and OMS will develop a methodology and estimate.
PDAS and DCS are normally used in conjunction with customers that are looking at deploying an electronic software distribution (ESD) or eCommerce system. PPAS, PDSR and PDRSD are normally used by customers looking to identify costs and alternative methods (not necessarily installing or operating ESD systems) for their current product delivery system.
| Pre-Deployment Assessment Service (PDAS) |
Normally, the pre-deployment service starts before engagement and helps OMS and its potential client determine the services and service levels required. It also helps determine the sizing metrics which the incremental pricing model uses to create the price points for hosted services.
PDAS is as much about gathering intelligence as it is about education and setting expectations. PDAS allows an experienced business consultant to review the overall processes and pressure points to help the client discover where quick wins and pain points exist. It also is the starting point for helping a customer understand industry practices and determine which ones of those fit its corporate culture and mode of operation.
PDAS starts with a comprehensive review of the current use cases for typical business scenarios such as product sales model (resellers, distributors, OEM, direct sales and eCommerce initiatives), product release management including product definition and product delivery. It is here that discussions on scope and goals can lead to a firm project definition. |
| Deployment Coaching Service (DCS) |
The DCS is a form of project management that allows OMS business consultants an opportunity to study a company’s current and desired method of operation surrounding product release management and distribution. DCS uses the OMS Digital Product Lifecycle Management (DPLM) methodology to begin standardizing operations where possible. DPLM offers a framework which helps groups focus on determining critical path and bottlenecks. The framework can be used to help determine appropriate integration and touchpoints. DCS not only encourages adoption of industry-standard practices it can help implement them by showing where and when disciplines and standards need to be enforced and the positive effect of creating robust and repeatable processes. |
| Product/Process Assessment Service (PPAS) |
The PPAS is a more in-depth assessment service designed to independently review product configuration practices at a company. Specifically PPAS will analyze product definition/packaging decisions in relationship to business opportunity in its current business. This is accomplished by audience analysis including building customer profiles, sales profiles (based upon your orders) and industry best practices. The service is helpful when looking at new sales and licensing models. |
| Product Delivery Requirements and Strategy Development (PDRSD) |
PDRSD is a comprehensive review of the current needs, methods, costs and potential solutions to increasing customer satisfaction, decreasing costs and gaining competitive advantages through automation, productivity, reduction of time to market and streamlining product models and product management and fulfillment processes. It looks at business system (back office) integration, data management (systems of record), regulatory and legal compliance issues, customer expectations, support and service requirements, marketing and sales support, distribution channels as well as third party and open source obligations (royalties etc). |
| Product Delivery Strategy Review (PDSR) |
The PDSR is an overall review of the processes and methods currently being used by a company to deliver software to its customers. This service reviews the current product sales model including the licensing and delivery mechanisms. The goal is to help develop an understanding of the total cost involved in product delivery and then to develop a strategy to lower costs related to the delivery of software (including documentation and license keys) to end users.
PDSR is of particular value for companies where software is not a profit center, for example in a hardware-based company where the cost of software management (including licensing) and delivery may have no offsetting revenue except in potentially increasing hardware or services sales and where the goal is to potentially increase penetration and attachment rates for hardware and services. It is also of value for those companies potentially entering the “try and then buy” software market to understand the additional costs and changes to current sales/delivery models. It is of value for all companies as a way to evaluate and understand all the costs and resources involved in product delivery. Finally, PDSR looks at alternatives and ways to decrease costs and/or re-deploy resources and increase customer satisfaction. |
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