News Archive

TJ Caveney, VP of Sales and Marketing will be presenting "Customer Self-Service: Electronic Software Distribution - The Competitive Edge" at the upcoming Software Business Conference in San Francisco October 30-31. TJ's session is currently scheduled for 11:25am on Friday October 31st.

This presentation highlights how establishing a customer self-service center can help boost your company's competitive edge through better customer support, and reduced product delivery and support costs. It starts out defining the base functionality that a customer self-service center should have and how the customer can be empowered to act when and how they feel it necessary while having their needs better serviced. The flip side is the company downloading support costs, streamlining distribution and reducing service calls. The presentation outlines the goals and discusses how a phased approach can provide tactical wins while addressing strategic goals such as increased sales, marketing, business intelligence and internal productivity gains and reduced time-to-market.

Contact TJ if you are interested in hearing the presentation at another time.

OMS has published its first Client Case Study which looks at Electronic Software Distribution at Misys Healthcare a divsion of Misys plc. The goal of the case study is to review the challenges and solutions that our clients have found. Please read about Misys Healthcare by clicking the link above or view other this and other documentation from OMS by accessing our Resource Center.

OMS has now has extended their electronic software distribution (ESD) application to allow clients to charge customers for physical copy orders (shipping and handling costs).

The new PayPal integration allows those customers requesting physical copies to be prompted for payment before any optional physical copy request is processed. The extension allows customers to be designated as VIP or regular customers where VIP customers are exempt from the payment processing.

The payment integration enables a company to pass through the cost of production and shipping costs to customers and can be used to encourage customers to move from the physical to the ESD model.

OMS has extended their services to include data verification and export compliance. The new Data Verification and Export Compliance Service (DVECS) can be run as either a standalone service or integrated with our existing ESD solutions. DVECS allows clients to improve export compliance procedures through both a manual interface and through a standard Service Oriented Architecture (SOA) web services interface. OMS maintains the government-controlled lists and offers the ability for clients to create custom lists for extended compliance and/or data validation purposes.

OMS Announces Plans to Extend the Reach of its EntitleNow! Platform. OMS SafeHarbor will be offering three plans under the EntitleNow! SMB solution. The first is intended for those customers who need to distribute a single product to a known set of customers, a one time site. The second plan offers a full ESD implementation allowing customers to see their orders and products along with product updates. The final plan offers an integrated eCommerce solution to allow customers to purchase online and then download within minutes of the purchase the product deliverables.

OMS Announces its Intention to Release New Version of RESCUE Product in Spring 2008.

OMS Standardizes and Offers Physical Distribution Services to all its Clients.

Misys Healthcare Systems Selects OMS SafeHarbor's EntitleNow! Solution to automate the organization and distribution of it's software products. OMS SafeHarbor has created an integrated set of applications to address the business and technical requirements of selling, managing and delivering digital products in a customer centric architecture. Misys Healthcare Systems will take advantage of these applications to improve customer service, increase customer satisfaction, reduce costs and provide complete auditability. "We selected OMS SafeHarbor because of their comprehensive software product release and delivery solution," said, Ben Clark, VP of Technical Operations at Misys Healthcare Systems. "OMS SafeHarbor will help us bring our products to market faster while maintaining our high quality standards and streamlining the way we release and deliver our products."

Cadence Selects OMS SafeHarbor to Provide their Global Release Management System; RESCUE Allows Cadence to Automate Business Processes for Product Release and Production. OMS SafeHarbor's RESCUE solution streamlines the Cadence internal software release process and provides a secure central repository for digital assets. RESCUE allows Cadence to configure software bill-of-materials within the application and assign component-specific due dates. The solution's permission-and status-based software architecture controls access to individual digital assets and provides status updates on each component. RESCUE eliminates the need for physical CD masters and documentation to be mailed throughout an organization, since all files can be delivered electronically. All the metrics in the product release process are reportable and auditable.

OMS Announces eCommerce module ACCESS

OMS SafeHarbor Announces eCommerce module
EntitleNow! Offering includes catalog and eCommerce Services.