OMS Customer Relationship Management Solution

Throughout this interaction customer-related data is brought directly into our data warehouse keeping it current and clean. This data is then available for Support, Marketing and Sales use through our intelligence engines and through integration with your existing infrastructure. Let OMS help make your CRM Interactive.

OMS Value Propositions

Our solution will be customized to your specific needs but we have identified 5 key areas where we believe our solution excels: (clicking on the green audio icon will play a 45 second narrative on each of the features)

1. Increasing Customer Self-Service and Satisfaction
2. Providing Better Information Management for Customer Support
3. Reducing Your Total Cost of Ownership
4. Streamlining Operations
5. Effective and Automated Customer Communications

Read more about each of these value propositions by clicking the link in the list above.
 

Beacon CRM

Our Beacon CRM is a framework and set of technology tools which allows OMS to build a custom solution for your business. One size does not fit all when it comes to customer satisfaction and many business processes. OMS will work with you to understand your requirements and customize our tools to fit your needs and environment. Our solution contains the building blocks for creating a practical approach to automating customer self-service, getting more reliable and accurate CRM data and leveraging that data for Marketing, Sales and Support activities.

Get more details about Beacon CRM by reviewing the logical design and features pages.